No worries - we are here to help you!
Sometimes it can be something as simple as a bad internet connection, or a small temporary connection problem of any kind that causes the game to stop / freeze. If you were kicked out from the game in the middle of a game round, 9 times out of 10 usually work again if you only reopen the game on the same device you were playing (ie if you played on the mobile, re-open the game via the mobile). When you open the game again, the game round should only continue exactly where it was when it was interrupted. If this does not work, you may need to clear the cache and cookies from your device and then open the game again to see your game round being finished.
If you have tried to clear the cache and cookies and opened the game again but the round is gone, then it may be that the round just ended while you were kicked out from the game. It may also be that the round is simply stuck in a system and needs some help to finish. To get help with this, please contact our customer service for further assistance. Please send an e-mail or contact us via live chat with the below information about the game round:
The name of the game
Date and time when the problem occurred
How much did you bet?
How much did you have on your balance at the time?
Which device did you play via (mobile / computer)?
Other relevant information that can help us find the game round
We understand of course that it is not always easy to remember all the small details but we appreciate if we can get as much information as possible for quick and easy help.